Everything you need to know about appointments, results, after-hours care, interpreter services and accessibility at our practice.
Appointments can be booked using any of the following methods:
We also welcome walk-in patients. While we will do our best to accommodate you, walk-in consultations are subject to doctor availability, and patients with urgent medical needs may be prioritised.
A standard appointment is 10 minutes and is intended for one medical issue only.
If you have:
Please book a long appointment to ensure your doctor has adequate time to provide appropriate care.
If you are unsure which appointment type is suitable, please contact our reception team before booking.
If you are unable to attend your appointment, we kindly ask that you notify the practice at least one hour before your scheduled appointment so it can be offered to another patient.
A Did Not Attend (DNA) fee of $30.00 applies to appointments where:
Repeated missed appointments may affect your ability to book future appointments with the practice.
We appreciate your cooperation and understanding, as this policy helps us provide timely access to healthcare for all patients.
At Aitken Grove Medical & Aesthetic Centre, we understand that unexpected circumstances can arise. If you are unable to attend your appointment, we ask that you notify us as early as possible.
Patients are requested to cancel or reschedule their appointment at least 1 hour before the scheduled appointment time. This allows us to offer the appointment to another patient in need of medical care.
If you do not attend your scheduled appointment and have not provided at least 1 hour's notice, a $30.00 Did Not Attend (DNA) fee will apply.
This fee is not covered by Medicare and must be paid before booking future appointments.
Patients who repeatedly miss appointments without adequate notice may be required to pay outstanding DNA fees before making further bookings and may have future appointments reviewed at the discretion of the practice.
We appreciate your understanding and cooperation, as this policy helps us provide timely access to healthcare for all patients.
Interpreter services are available. Please advise reception when booking if you require an interpreter
If this is a medical emergency call 000 immediately.
Outside clinic hours please contact 13SICK or attend your nearest emergency department for emergencies.
Patients are asked to make a follow-up appointment to discuss investigation results unless otherwise advised.
At Aitken Grove Medical & Aesthetic Centre, we are committed to supporting your ongoing healthcare through our reminder and recall system.
We may send appointment reminders via SMS, telephone, or email to help patients remember upcoming appointments.
While we make every effort to send reminders, patients remain responsible for attending their scheduled appointments and notifying the clinic if they need to cancel or reschedule.
Patients may receive reminders for preventive healthcare services such as immunisations, cervical screening, health assessments, chronic disease reviews, and other recommended health checks, where appropriate.
If your doctor determines that follow-up is clinically important (for example, to discuss test results or arrange further assessment), our practice may contact you by telephone, SMS, email, or letter.
It is important that you keep your contact details up to date so we can communicate with you when necessary.
Patients who do not wish to receive routine health reminders may notify our reception team. Please note that clinically significant recalls relating to your health or safety may still be communicated when necessary.
If your contact details change, please advise reception as soon as possible to ensure we can continue to provide important healthcare communications.